CANCELLATION & RESCHEDULING POLICY

Last Updated: August 26, 2026

This Cancellation & Rescheduling Policy works alongside the Terms of Service, Refund Policy, Client Services Agreement, and Project Guidelines of The Branding Shop Company LLC.

By approving a project, signing an agreement, making payment, booking a required meeting, or participating in project-related activity, you acknowledge that you have read, understood, and agreed to the terms below.

Because our services are time-bound, capacity-based, and operationally scheduled, cancellations, missed meetings, prolonged inactivity, and delayed Client participation can directly affect production flow, project availability, and completion timelines.

1. CLIENT CANCELLATION

A Client may request cancellation of an active project in writing through an approved business communication channel.

If a Client chooses to cancel after the project has been activated:

  • payments already made remain subject to the Refund Policy

  • work already completed remains billable and non-refundable

  • reserved production time may be considered earned

  • third-party expenses already incurred remain the Client’s responsibility

  • outstanding balances may remain due according to the approved project scope and payment schedule

Cancellation does not automatically eliminate remaining contractual or payment obligations.

2. CANCELLATION BEFORE PROJECT ACTIVATION

Submitting a project request through The Branding Shop Co. website does not activate a paid project.

A prospective Client may choose not to proceed during the project-review stage without a cancellation fee because no active paid engagement has begun.

Once the final scope is approved, required agreements are completed, and payment has been processed, the active-project cancellation terms apply.

3. MEETING RESCHEDULING

Clients may reschedule required meetings with reasonable advance notice.

Whenever possible, rescheduling requests should be submitted at least 24 hours before the scheduled meeting time.

Meeting availability is subject to the Company’s current schedule.

Rescheduling a meeting may affect the overall project timeline.

Repeated rescheduling may result in:

  • delayed project completion

  • loss of the originally reserved production window

  • project hold

  • additional scheduling requirements

  • or reassessment of the project timeline

4. MISSED MEETINGS

If a Client misses a scheduled meeting without reasonable notice, The Branding Shop Co. may require the meeting to be rescheduled based on current availability.

Repeated missed meetings may be considered a failure to participate in the project.

If missed meetings prevent reasonable project progress, the project may be placed on hold or archived under the inactivity terms below.

5. CLIENT RESPONSE EXPECTATIONS

Clients are responsible for responding to project-related requests within the timeframe communicated by The Branding Shop Co.

Unless another timeframe is provided, Clients should respond to required project communication, approvals, or requests within five (5) business days.

This includes requests for:

  • feedback

  • approvals

  • assets

  • account access

  • questionnaires

  • content

  • meeting confirmation

  • decisions

  • project tasks

  • and other information required to continue work

Client delays automatically extend the project timeline.

6. PROJECT INACTIVITY

The Branding Shop Co. does not keep projects open indefinitely when required Client participation is missing.

If the Client does not provide required information, feedback, approvals, communication, or participation for ten (10) consecutive business days, the project may be placed on Project Hold.

The Branding Shop Co. may send a notice informing the Client that the project has been placed on hold.

Once a project is on hold:

  • active production may stop

  • reserved production time may be released

  • scheduled completion dates are no longer guaranteed

  • pending meetings may be removed from the calendar

  • the Client may lose their original production position

7. EXTENDED INACTIVITY AND PROJECT ARCHIVING

If the Client remains inactive for thirty (30) consecutive calendar days, the project may be considered inactive and archived.

The Branding Shop Co. is not required to continue repeated follow-up attempts indefinitely.

Once a project is archived:

  • the project is removed from active production

  • reserved scheduling is released

  • outstanding tasks may be closed

  • the original timeline becomes void

  • future work is subject to current availability

  • access to certain project systems may be limited or closed

Archiving a project does not automatically cancel outstanding payment obligations.

8. FOLLOW-UP RESPONSIBILITY

The Branding Shop Co. may make reasonable attempts to contact the Client regarding missing information or inactivity.

However, the Company is not responsible for continuously chasing, reminding, or repeatedly contacting a Client who does not respond.

The Client remains responsible for monitoring approved communication channels and participating in the project.

Failure to respond does not transfer responsibility for project delays to The Branding Shop Co.

9. PROJECT REACTIVATION

An archived or inactive project may be eligible for reactivation at The Branding Shop Co.’s discretion.

Reactivation may require:

  • a written request from the Client

  • review of the remaining scope

  • a new timeline

  • current scheduling availability

  • updated pricing

  • updated platform requirements

  • submission of missing materials

  • payment of any outstanding balance

  • and, when applicable, a reactivation fee

The Branding Shop Co. is not required to restore the Client to their original production position.

10. REACTIVATION FEE

If a project is archived because of Client inactivity and the Client later requests to resume the project, The Branding Shop Co. may charge a reactivation fee to account for administrative work, rescheduling, project review, system re-entry, and production disruption.

Any applicable fee will be communicated before the project is reactivated.

11. LONG-TERM PROJECT DELAYS

If a Client-caused delay extends a project significantly beyond its original anticipated timeline, The Branding Shop Co. may reassess the project before work resumes.

This may include reviewing:

  • original deliverables

  • current business needs

  • software or platform changes

  • pricing

  • project requirements

  • remaining workload

  • technical compatibility

  • production availability

If the original scope is no longer practical because of the length of the delay, an updated scope or additional fee may be required.

12. CLIENT-REQUESTED PROJECT PAUSES

A Client may request a temporary project pause.

Approval is not automatic and depends on:

  • project stage

  • workload

  • production schedule

  • outstanding payments

  • requested pause length

A pause does not guarantee preservation of the original completion date or production position.

Projects paused for an extended period may be moved into inactive status and become subject to the reactivation terms in this Policy.

13. COMPANY-INITIATED PROJECT HOLDS

The Branding Shop Co. may place a project on hold when circumstances prevent reasonable progress.

This may include:

  • nonpayment

  • missing Client materials

  • lack of communication

  • missing approvals

  • repeated missed meetings

  • incomplete assigned tasks

  • unavailable access

  • unresolved scope issues

  • Client conduct that disrupts project operations

The project may remain on hold until the issue is resolved.

14. COMPANY CANCELLATION OR TERMINATION

The Branding Shop Co. may cancel or terminate an engagement when continued work is no longer reasonable or appropriate.

This may include circumstances involving:

  • nonpayment

  • prolonged inactivity

  • repeated boundary violations

  • harassment or abusive conduct

  • misrepresentation

  • failure to participate

  • illegal or prohibited activity

  • unreasonable scope demands

  • breakdown of the professional relationship

Any financial obligations or refund eligibility will be determined according to the applicable Client Services Agreement, Refund Policy, and work already completed.

15. PROJECT TIMELINES AFTER RESCHEDULING OR REACTIVATION

When a project is rescheduled, paused, held, archived, or reactivated, the original completion timeline is no longer guaranteed.

A revised timeline may be provided based on:

  • current availability

  • remaining project scope

  • Client readiness

  • workload

  • third-party dependencies

  • required updates

The Branding Shop Co. will make reasonable efforts to resume work efficiently but cannot guarantee immediate re-entry into production.

16. OUTSTANDING PAYMENTS DURING DELAYS

Client-caused delays, inactivity, rescheduling, or project holds do not automatically pause or cancel payment obligations.

Payments remain governed by the approved payment schedule and Client Services Agreement unless The Branding Shop Co. confirms a different arrangement in writing.

17. COMPLETION AND PROJECT CLOSURE

Once the approved deliverables have been completed and delivered, the project may be formally closed.

Clients are responsible for reviewing final materials and completing any remaining required actions within the communicated timeframe.

Failure to respond after final delivery does not require The Branding Shop Co. to keep the project open indefinitely.

After reasonable completion and delivery, the Company may close and archive the project even if the Client does not provide additional acknowledgment.

18. ACCEPTANCE

By approving a project, making payment, booking project-related meetings, or participating in an active project, you acknowledge and agree that:

  • project timelines depend on your participation

  • Client inactivity may result in a project hold

  • extended inactivity may result in project archiving

  • archived projects may require reactivation

  • original timelines are not guaranteed after Client-caused delays

  • The Branding Shop Co. is not required to conduct indefinite follow-up

  • payment obligations may continue during Client-caused delays

If you do not agree with these terms, do not proceed with an active project engagement.