Last Updated: August 26, 2026

This Refund Policy is incorporated into and works alongside the Terms of Service, Client Services Agreement, and Cancellation & Rescheduling Policy of The Branding Shop Company LLC.

By approving a final project scope, signing a Client Services Agreement, authorizing payment, or making payment toward an approved project, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Because our services are digital, custom, strategic, capacity-based, and often begin with research, planning, preparation, or reserved production time, payments are generally non-refundable once an active project has been approved and payment has been processed.

1. WEBSITE PROJECT REQUESTS

Submitting a project request through The Branding Shop Co. website does not constitute a paid purchase.

Custom project requests submitted through the website may display the estimated value of selected services, but no payment is collected at that stage.

Because no payment is collected when a project request is submitted, there is no refund associated with the website project-request process.

A project becomes a paid engagement only after the final scope has been reviewed and approved and the applicable agreement and payment requirements have been completed.

2. ALL APPROVED PROJECT PAYMENTS ARE GENERALLY FINAL

Once a project has been approved, activated, and payment has been processed, payments are generally final.

This is because The Branding Shop Co. may immediately begin activities including:

• strategy

• research

• planning

• internal preparation

• project setup

• scheduling

• capacity allocation

• account review

• system configuration

• creative development

• production preparation

• or other project-related work

Payments are not refundable solely because the Client:

• changes their mind

• decides not to continue

• experiences a change in business direction

• becomes unavailable

• delays the project

• fails to participate

• fails to provide required materials

• no longer needs the service

• or chooses not to use completed work

3. LIMITED EXCEPTION

A refund may be considered only when The Branding Shop Co. determines that it is unable to complete the agreed project for reasons originating solely from The Branding Shop Co. and no reasonable alternative, rescheduling option, replacement service, or mutually agreed resolution is available.

Any approved refund will be limited to the portion of the project that has not been completed, performed, reserved, or otherwise earned.

Work already completed or resources already committed may be deducted from any refund amount.

The Branding Shop Co. retains sole discretion, subject to applicable law, in determining whether this limited exception applies.

4. CLIENT-CANCELLED PROJECTS

If the Client chooses to cancel an active project, payments already made are generally non-refundable.

Any remaining payment obligations will be determined according to:

• the approved project scope

• Client Services Agreement

• payment schedule

• work already completed

• reserved production capacity

• and the Cancellation & Rescheduling Policy

Cancellation does not automatically eliminate amounts already due.

5. PAYMENT PLANS

A payment plan divides the approved project investment into scheduled payments.

It does not convert the project into a month-to-month service and does not permit the Client to cancel remaining payments simply because they no longer wish to continue.

If the project has been activated and work has begun, scheduled payments remain subject to the approved agreement and payment schedule.

6. PROJECT DELAYS OR CLIENT INACTIVITY

Refunds are not issued because of delays caused by the Client.

This includes delays resulting from:

• missing information

• missing assets

• delayed feedback

• missed meetings

• late approvals

• unavailable account access

• incomplete assigned tasks

• non-responsiveness

• or other Client-side delays

Client-caused delays may extend the project timeline but do not create a refund entitlement.

7. COMPLETED OR DELIVERED WORK

Payments associated with completed, delivered, approved, or substantially performed work are non-refundable.

This includes, where applicable:

• strategy

• research

• audits

• recommendations

• design work

• website work

• campaign development

• automation

• systems development

• consulting

• implementation

• revisions

• project setup

• and digital deliverables

8. THIRD-PARTY COSTS

Third-party fees, software costs, platform subscriptions, licenses, domains, plugins, applications, printing, advertising, or other outside expenses paid on behalf of or required for the Client are non-refundable unless the applicable third-party provider issues a refund.

9. DISCRETIONARY REFUNDS

Any refund issued outside the terms of this Policy is discretionary and does not establish a precedent for future projects.

A discretionary refund does not waive any remaining obligations unless expressly confirmed in writing.

10. PAYMENT DISPUTES

Clients agree to contact The Branding Shop Co. regarding billing concerns before initiating a payment dispute or chargeback whenever reasonably possible.

If a dispute or chargeback is initiated, The Branding Shop Co. may provide relevant supporting documentation, including:

• signed agreements

• payment authorizations

• invoices

• approved scopes

• project records

• communications

• approvals

• delivery records

• and applicable policies

Nothing in this Policy limits any rights available under applicable law or card-network rules.

11. CONTACT REGARDING REFUNDS

Questions regarding a payment or potential refund should be submitted through an approved business communication channel.

Refund requests, when applicable, must include enough information for The Branding Shop Co. to identify the project and review the circumstances.

By making payment toward an approved project, you acknowledge that you have reviewed and accepted this Refund Policy.