We get it life happens. We’re committed to keeping your project on track while still giving you flexibility when things pop up. This Rescheduling Policy ensures we can protect your timeline, keep your spot in our calendar, and respect the time of our team.

1. Rescheduling Your Kickoff Meeting

If you need to reschedule your project kickoff meeting, please do so at least 48 hours in advance. This gives us time to adjust our workflow and offer your original slot to another client if needed.

2. Delays in Booking Your Kickoff Meeting

After checkout, you’ll receive your kickoff booking link via email and text.

• You have 48 hours to book your kickoff meeting.

• If you haven’t booked within 48 hours, we’ll send you a reminder.

• If you haven’t booked within 7 days, your project will be paused and may require a $50 reactivation fee to resume.

3. Project Pauses & Closures

If your project remains unbooked or inactive for more than 14 days, it will be considered closed. Closed projects require purchasing a new project through the shop to restart.

4. Emergency Reschedules

We understand emergencies happen. If you need to reschedule with less than 48 hours’ notice due to a genuine emergency, email support@thebrandingshop.co right away so we can work with you on the best next steps.

5. Why This Matters

We plan our schedule weeks in advance to give each client the attention they deserve. Last-minute changes can impact not only your timeline but also other clients in our queue. This policy ensures fairness and flow for everyone.