SUPPORT POLICY

Last Updated: 2/24/2026

The Branding Shop Company LLC operates on a structured support model to ensure clarity, efficiency, and respect for time.

Support is included for seven (7) business days following official project completion. During this window, clients may request clarification within the agreed scope of work.

All support requests must be submitted through our official Support Request Form. Direct email, text, or social media messages are not considered formal support requests.

Requests submitted within the support window and within scope will be reviewed and addressed in a timely manner.

Requests outside of the support window or beyond the original project scope require booking a Support Session. Support Sessions are structured, time-bound, and subject to availability.

Ongoing access to advisory or implementation guidance is not included unless explicitly outlined in your service agreement.

Premium service requires contained communication. This structure protects both your time and ours.